G Transi Privacy Policy

This policy covers

• App: G Transi (Google Play package com.goodapp.gtrans; Apple App Store bundle com.gts.gtransi).
• Developer, as listed on Google Play and the App Store: [DEVELOPER NAME EXACTLY AS SHOWN ON THE STORE LISTING].
• Legal entity responsible for your data: New Travel Liines India Pvt Ltd, Chennai, Tamil Nadu, India.
• Contact: support@newtravel.in

Who we are

G Transi is the rider app for employee transport services operated by New Travel Liines India Pvt Ltd ("we", "us", the developer of G Transi) on behalf of your employer. This policy explains what the app collects, why, and the choices you have. Questions: support@newtravel.in.

Information we use

• Account details from your employer. Your name, registered mobile number, work email and home pickup address (with map coordinates) are provided to us by your organisation's transport desk so rides can be planned and cabs can find you. The app does not offer public sign-up.
• Ride records. Your roster and ad hoc requests, assigned trips, pickup and drop times, cancellations and no-shows, and the ratings and comments you submit after a trip.
• Device push token. A token issued by Apple or Google that lets us send you trip alerts (cab assigned, driver on the way, trip complete). Delivered through Firebase Cloud Messaging.
• App diagnostics and usage. Crash reports and anonymised usage events collected through Firebase to keep the app reliable. These are not used for advertising.

The app shows you your cab's live location, which comes from the driver's device. G Transi does not track your own device's location in the background.

How we use it

• To schedule and operate your rides and show you your cab, driver and vehicle details.
• To notify you about your trips.
• To let you reach the transport desk or driver, including through the SOS and helpline features.
• To improve the service using your ratings and feedback.
• To keep the app working and secure.

Who sees it

• Your employer's transport desk, which administers the service and your account.
• Your driver, who sees your name and pickup point for trips assigned to them.
• Service providers that process data on our behalf: Google Firebase (notifications, diagnostics) and our hosting providers. They may not use your data for their own purposes.

We do not sell your personal information.

Security and retention

Data travels between the app and our servers over encrypted connections, and identifying fields such as your name and mobile number are stored encrypted on our servers. Ride records are kept for as long as your employer's transport service needs them for operations, safety and billing, and then removed or anonymised.

Your choices

• Notifications can be switched off at any time in your phone's Settings.
• Home address can be updated in the app's Profile screen where your organisation allows it, or through your transport desk.
• Access, correction or deletion of your data: contact your transport desk or email support@newtravel.in from your registered details. Accounts are created and closed by your employer; when your access ends, your account is deactivated.

Children

G Transi is provided to employees of our client organisations and is not directed at children under 18.

Changes

If this policy changes, the updated version will be published at this address with a new date.